What This Service Covers
Some plumbing problems can't wait for a convenient afternoon. A burst supply line, a pipe that's split from freezing, a sewer line backing up into the house, or a sudden total loss of water pressure all fall into this category. These are the situations where minutes matter, where water is actively damaging a home, or where a household is left without a functioning water supply.
We treat these calls differently from routine work. If you're standing in water right now, the first priority is stopping it, not diagnosing it — and we'll talk you through that over the phone while getting to you as fast as our schedule allows.
What's Included
- Phone guidance on shutting off water and limiting damage before we arrive
- Burst and split pipe repair, including frozen pipe damage
- Diagnosis and repair of sudden total water loss or main line failures
- Sewer backup response and clearing
- Straight talk on next steps, including what to expect from insurance if damage occurred
What to Expect
Call or text us with your address and a quick description of what's happening — a photo helps if you can safely take one. We'll ask a few questions to understand the severity, give you immediate steps to limit damage, and let you know when we can get there. On site, we stop the immediate problem first, then explain the repair and cost before doing further work.
Call Immediately
Active flooding, a burst or split pipe, water you can't stop at the shut-off valve, a sewer backup, or a total loss of water throughout the house. Shut the main off first, then call or text (647) 643-0358.
Urgent But Can Wait a Few Hours
A single fixture with no hot water, a slow but steady leak that's contained by a bucket, or reduced pressure at one tap. Still worth same-day attention — call or text and we'll fit you in.
Frequently Asked Questions
What should I do first if a pipe bursts?
Shut off the water at the main shut-off valve first, then call or text us with the address and what you're seeing. Turning off the main stops the flooding from getting worse while help is on the way.
Do you offer 24-hour emergency service?
Our office hours are Monday to Friday, 8 AM to 6 PM. Call or text us during those hours with your situation and we'll prioritize genuine emergencies and get you a realistic timeline.
My basement has no water and the toilets won't flush. Is that an emergency?
A total loss of water pressure to the whole house usually points to a main line issue and is worth calling in right away, especially if it happened suddenly rather than gradually.
What if I smell sewage or see backup coming from a drain?
Stop using water in the house where possible, avoid the affected area, and call or text us. A sewer backup can point to a blockage or a failing line and is not something to wait on.
Water Where It Shouldn't Be? Don't Wait.
Shut off the main if you can, then call or text us with what's happening. We'll take it from there.